Managed ICT Services
Outsource to the experts for maximum up-time and reduced down-time
Full range of ICT and operational support services
- Incident and problem management
- Licence management and user access issues
- MACD – Moves, adds, changes and deletions
- Asset and inventory management
- Managing critical spares
- Preventative maintenance and inspections
- Warranty handling
Flexible, reliable, accountable
Onsite and remote support available.
Clearly set out service levels agreements (SLAs), so you know what to expect every time.
Regular analysis and reporting to ensure potential problems are quickly identified and/or prevented.
Specialist technical support, when you need it
Our managed services team are contactable 24/7 via our Australian service desk. With an expert team managing your solution you’ll benefit from quick problem resolution.
A range of tailored support packages
Our support packages are all fully customisable to meet your specific business needs ranging from standard business hours through to 24/7, with 30 minute response time.
Frequently Asked Questions
If I have a support issue, how can I contact the Progility Technologies service desk?
I am a small business looking for a managed services provider – how can Progility Technologies assist me?
Our approach is to work with you to understand your business and meet your needs. Working together means we are aligned with your business outcomes.
Why should I choose Progility Technologies for my Managed Services?
We’re experts in critical communications solutions with over 30 years of experience. Our specialised technical support team provide swift response times with a focus on providing quality resolutions 24/7, via our Australian-based service desk.
Working with Progility Technologies
Your leading technology and critical communications partner in Australia
Market leading customer service through our 24/7 Australian based service desk. We are a proudly Australian systems integrator, with a history of over 30 years’ experience deploying emerging communication technologies. We enable critical communications in the moments that matter.
Our experienced technology team can recommend tailored solutions that will meet your needs. We see ourselves as an extension of your team. We will work with you to understand your business pain points and design a solution that suits.
Our solutions are flexible and diverse. Depending on your needs, we can tailor a solution that can include a blend of support, service, maintenance, service level agreements (SLAs) and transition management.