Deep dive
Managed ICT Services
A single point of contact for specialist maintenance and support.
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Outsource to the experts for maximum up-time and reduced down-time
With Progility Technologies maintaining and managing your solution, you reap the benefits. Proactive response to issues, greater operational efficiencies, reduction of unnecessary costs and improved vendor management – just to name a few.
Progility’s Managed Services are a vital extension of any business, providing expert management and maintenance of your ICT platforms including your critical communications.
$248Billion
The global managed services market is forecast to increase to $248B USD by 2026.
5369
We resolved 5,369 service tickets in 2021.
43%
43% of cyber attacks target small business.
98%
In the last 12 months Progility’s Managed Services team achieved their response time and replacement dispatch time SLAs with a success rate of 98%.
The Details
Full range of ICT and operational support services
- Incident and problem management
- Licence management and user access issues
- MACD – Moves, adds, changes and deletions
- Asset and inventory management
- Managing critical spares
- Preventative maintenance and inspections
- Warranty handling
Flexible, reliable, accountable
Onsite and remote support available.
Clearly set out service levels agreements (SLAs), so you know what to expect every time.
Regular analysis and reporting to ensure potential problems are quickly identified and/or prevented.
Specialist technical support, when you need it
Our managed services team are contactable 24/7 via our Australian service desk. With an expert team managing your solution you’ll benefit from quick problem resolution.
A range of tailored support packages
Our support packages are all fully customisable to meet your specific business needs ranging from standard business hours through to 24/7, with 30 minute response time.
Frequently Asked Questions
If I have a support issue, how can I contact the Progility Technologies service desk?
Contacting us is easy. Visit our contact page for more information, or call 1800 426 667
I am a small business looking for a managed services provider – how can Progility Technologies assist me?
Our approach is to work with you to understand your business and meet your needs. Working together means we are aligned with your business outcomes.
Why should I choose Progility Technologies for my Managed Services?
We’re experts in critical communications solutions with over 30 years of experience. Our specialised technical support team provide swift response times with a focus on providing quality resolutions 24/7, via our Australian-based service desk.
Working with Progility Technologies
Your leading technology and critical communications partner in Australia
24/7 Service
Market leading customer service through our 24/7 Australian based service desk. We are a proudly Australian systems integrator, with a history of over 30 years’ experience deploying emerging communication technologies. We enable critical communications in the moments that matter.
Expert team
Our experienced technology team can recommend tailored solutions that will meet your needs. We see ourselves as an extension of your team. We will work with you to understand your business pain points and design a solution that suits.
Flexible Solutions
Our solutions are flexible and diverse. Depending on your needs, we can tailor a solution that can include a blend of support, service, maintenance, service level agreements (SLAs) and transition management.
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