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17 May 2022

Exploring Cloud Solutions – Voice & Unified Communications

At Progility Technologies (Progility), we understand that having efficient and robust communications technology can mean the difference between success and failure, profit and loss and sometimes, life and death. We also acknowledge that designing and delivering these systems is only the beginning of the solution. Ongoing support is crucial to optimising the performance of your communications system.

As companies adapt to a change in working environments with more remote workers and seek alternatives to business travel, one thing stands true – the business environment waits for no-one. If anything, it’s accelerating. But business leaders don’t have to choose between operating a distributed organisation and compromising success.

The workplace has evolved significantly in the last decade and employees no longer have to be tethered to their office desks in order to be productive. The workplace ecosystem now includes millions of remote workers as well as employees that are always on the go. This change means that employee tools must support the new workforce – tools like Unified Communications as a Service (UCaaS). This solution can improve productivity in the workplace, empowering employees to communicate from anywhere on their terms, and get more done.

How Does VoIP Work?

With VoIP, your phone calls are sent and received over the internet. Instead of relying on expensive business communications infrastructure, all you need to make a secure phone call is a VoIP enabled device and an internet connection.

During a call, the voice signals are transmitted by the device and converted into a standard telephone signal. A VoIP device can be a hardware-based VoIP phone or any mobile phone or computer you’ve installed your VoIP software on.

Should I Use A Cloud Voice Solution or On Premises PABX?


There are huge benefits of adopting Unified Communications as a Service including significant cost savings while providing a single platform for communication. Significant savings come from eliminating fixed infrastructure costs and dedicated network connectivity.

A cloud PBX offers incredible advantages over an on-premises PBX

The functionality provided by this solution includes standard voice connectivity irrespective of device used, messaging, video conferencing, webinars up to the provision of contact centre services.

One key benefit is that businesses can easily and smoothly migrate their existing phone system into the cloud while delivering unified communications and applications to in office, remote and mobile staff irrespective of what device they are using to leverage capabilities such as voice calls, BYOD (Bring Your Own Device), mobile apps, call handling, text, and fax.

The solution easily integrates with popular business apps including Microsoft 365 and Teams, Google, Dropbox, Box, Desk, Zendesk, and Salesforce, your CRM will integrate to the Contact Centre Solution and there is no need for technical expertise to manage and maintain the on premises system thus you can save a lot in terms of time, money, and resources.

Your team may currently be managing multiple apps, which certainly doesn’t contribute to productivity. With one central hub, communication can be streamlined and simplified. UCaaS lives in the cloud, so as long as you have an internet connection, then you have the same call quality and features as you would if you were sitting in the office.

UCaaS allows for chat, video conferencing, screen sharing, and file sharing. With a fully integrated suite of communication solutions including Microsoft 365 and Teams, higher productivity is easily within reach.


Cost Benefit Analysis

Cost Saving Comparison

Return On Investment Study

Progility would be pleased to provide you with a free ROI report to demonstrate the cost, technical and operational benefits of a cloud solution for your business.