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12 July 2024

How Mitel Critical Communications Systems Are Helping Businesses In 2024

In the dynamic landscape of modern businesses, effective communication is the cornerstone of success. At Progility Technologies, we thoroughly understand the pivotal role that communication plays in driving growth and innovation – our company is built on the foundation of this – and so we’re excited to collaborate and shine a spotlight on Mitel, a global leader in communications systems, who have recently acquired Unify.

Cost Savings, Efficiency & Flexibility: The Mitel Advantage

Mitel delivers value, expertise, trust, knowledge and experience through their diverse range of flexible communications products. Their product range offers a plethora of benefits to organisations spanning industries including utilities, transport and logistics, manufacturing, facilities management and more.

  • Substantial Cost Savings: By unifying communication processes and eliminating inefficiencies, Mitel empowers businesses to operate more efficiently and effectively. With flexible deployment options tailored to suit the unique needs of each organisation, Mitel ensures seamless integration with existing systems and workflows, enabling businesses to adapt and thrive in an ever-changing landscape.
  • Unparalleled Choice & Flexibility: Regardless of where an organisation is on their unified communications journey, Mitel have developed customisable solutions designed to fit specific use cases and requirements. They understand that one size doesn’t fit all – every business is different – and so they are committed to helping organisations find the tech that will best suit them, their team, and their customers. Mitel also boasts network architecture capabilities that adapt to geographic realities.
  • Enhanced Customer Experience: When it comes to critical internal communications, exceptional customer service is non-negotiable. Mitel provides businesses with the tools they need to exceed customer expectations at every touchpoint, lightening the load of everyday business management and driving loyalty between customers and their own clientele. 

Unifying Communications: A Logical Solution for All Businesses

In an era of digital transformation, unifying communications is no longer a luxury reserved solely for large enterprises; it’s a necessity for businesses of all sizes and industries, and essential for organisations wanting to remain modern, competitive, efficient and relevant. Mitel offers a comprehensive suite of communications solutions that have provided increased productivity, assisted in streamlining operations and improved internal communications for both small and large Australian and international organisations.

Explore some of their most recent case studies below.

Enhancing a large utility company with Mitel’s Advanced Communication Solutions

In today’s fast-paced business world, efficiency and adaptability are key. Many companies struggle with outdated phone systems that limit productivity and complicate IT management. This was the case for a large utility company facing challenges with their old hardware-based system.

The Situation:

Their phone system was outdated, incompatible with new software, and difficult to manage, especially when employees moved between different offices. This inefficiency needed an urgent solution.

The Solution:

By switching to Mitel’s IP-based communication platform, the company unified all offices under one seamless system. The benefits were immediate:

  • Consistent Experience: Employees can easily log in from any location, particularly those that are field based or front-line workers, and can start working immediately.
  • User-Friendly: The intuitive interface allows for customised workstations and efficient call management.
  • Cost-Effective: Simplified IT management and reduced costs associated with hardware and relocations.
  • Improved Mobility: Enhanced disaster recovery capabilities and increased productivity by enabling smooth transitions between offices.
  • Dedicated Instance: With a dedicated instance, the Mitel infrastructure remains exclusive to the utility company. This ensures full control over deployment locations, software levels, upgrade schedules, and seamless integrations, enhancing both security and customisation.

The Results:

The transition was smooth, with minimal downtime and quick adaptation by employees. The company now enjoys a robust, flexible communication system that meets current needs and is ready for future technological advancements.

What This Means For You

No matter your industry, Mitel’s advanced communication solutions can streamline your operations, enhance productivity, and reduce costs. Experience seamless transitions, simplified IT management, and a system that grows with your business.

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Revolutionising Traffic Management and Public Safety with Mitel’s Cutting-Edge Critical Communication Solutions

In the high-stakes world of road and tunnel operations, effective communication is essential. An Australian road and tunnel operator faced the challenge of managing multiple communication channels within their 24/7 Traffic Control Centre, responsible for public safety and efficient traffic flow.

The Situation:

The Traffic Control Centre needed a solution to manage all communication channels – radios, mobile phones, emergency phones, video surveillance, PA systems, and more – from a single device. This integration would enable operators to quickly assess and respond to critical events, ensuring minimal delays and enhanced safety.

The Solution:

By engaging Progility Technologies, the operator implemented a robust Mitel communication solution tailored to their needs. The benefits included:

  • Unified Communication Management: All channels managed from a single device for streamlined operations.
  • Integrated Video Surveillance: Real-time monitoring of road networks to quickly assess and respond to incidents.
  • High Responsiveness: Rapid identification and response to emergency events, preventing escalation and saving lives.

The Results:

With Mitel’s advanced critical communications solution, the Traffic Control Centre operates more efficiently and effectively, ensuring the safety of the public and the smooth flow of traffic. The integrated system allows for quick, decisive action, reducing the risk of minor events becoming major incidents.

What This Means For You

Regardless of your industry, Mitel’s advanced critical communication solutions can revolutionise your operations. Enhance safety, boost efficiency, and increase responsiveness with a unified system tailored to your specific needs.

Book your free discovery call today!

Our team of experts would love to chat to you.