Resources / Single, smart device rollout with RTLS capability
2 March 2022
Single, smart device rollout with RTLS capability
How our solution fulfilled the customer’s requirements
Enable 2-way communications across the team, management and the control room.
What drove requirement 1
Two-way communications allows staff to be directed to critical incidents as the control room becomes aware of the incident rather than a staff member learning of the problem while on “route.” This is further enhanced by the workforce management environment; which can direct staff to incidents through the app deployed to their smart device.
How we fulfilled requirement 1
Progility Technologies deployed new radio repeaters into each site providing radio coverage in the required areas of the facilities.
Minimise the devices that staff needed.
What drove requirement 2
The new facilities management provider has a heavier technology focus to optimize the environment.
This led to the introduction of the workforce management app on a smart device, where traditionally a radio was provided to each user. This would mean each user would have two devices.
This creates an administrative task to track and maintain a large number of devices along with understanding who maintains each device.
How we fulfilled requirement 2
We deployed a ruggedised smart device which encompasses a portable two-way radio as a single unit.
This reduces the number of units that need to be provided while allowing for separate communication streams.
Leverage currently deployed radio infrastructure.
What drove requirement 3
Like most Wi-Fi deployments the Wi-Fi at each of the shopping venues was designed to support data. Voice over a Wi-Fi network requires a different design approach in order to support the real time nature of speech.
How we fulfilled requirement 3
Each site had an existing Antenna installation, this was tested and remediated as part of the installation of the radio repeaters.